Handle ticket #4819 (refund request)

Agent: customer-support-agent

error 2.99s

Started: Apr 6 01:10 PM Ended: Apr 6 01:10 PM Spans: 3

Spans

fetch-ticket ok 110ms

Input

{
  "ticket_id": 4819
}

Output

{
  "subject": "Refund for annual plan — changed my mind",
  "customer_id": "cus_def456"
}

check-refund-eligibility ok 360ms

Input

{
  "customer_id": "cus_def456",
  "plan": "annual"
}

Output

{
  "eligible": false,
  "reason": "Outside 30-day refund window (subscription is 45 days old)"
}

generate-response error 2.50s

Input

{
  "outcome": "denied",
  "policy": "outside_window",
  "empathy_level": "high"
}

Error

Anthropic API error: 529 Overloaded — model capacity exceeded, retry after 30s

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